Corporate Information
Who can return an item?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Our customer support team will review your request and provide an appropriate solution.
Please include your order number, a brief description of the issue, and clear photos of the product.
What items are eligible for return?
Returned items must be unused, in their original condition, and include all original accessories and packaging.
Please contact us before returning any item, as unauthorized returns may not be accepted.
Can custom-made cosplay costumes be returned?
Most of our cosplay costumes are made to order. Custom-sized or personalized products are generally not eligible for return or exchange, unless there is a manufacturing defect or quality issue.
If you experience any problems with your order, please contact us and we'll be happy to assist you.
How are refunds processed?
Once your return request has been approved and the returned item has been received and inspected, your refund will be issued using the original payment method.
The processing time may vary depending on your bank or payment provider.
Still have questions about shipping?
If you have any questions about returns or refunds, our customer support team is always happy to help.
📧 Email: sale@animeprpr.com
Please Note: Slight differences in color, fabric texture, or manual measurements may occur due to lighting, display settings, and the handmade nature of cosplay products. These differences are not considered product defects.
