Corporate Information
Find Quick Answers
Looking for a quick answer? Here are some of the questions our customers ask most often before and after placing an order.
If you don't find the answer you're looking for, please scroll to the bottom of this page for customer support.
When should I place my order before an event?
Most of our cosplay costumes are made to order. We recommend placing your order as early as possible, especially if you need it for a convention, photoshoot, performance, or special event. For the estimated processing time, please refer to the product page before placing your order.
Can I order multiple items in one order?
Yes. You can order multiple costumes, wigs, shoes, and accessories in a single order.
If your order contains items with different processing times, they may be shipped together or separately depending on the circumstances.
What if I'm between two sizes?
If your measurements fall between two sizes, we generally recommend choosing the larger size for a more comfortable fit.
If available, you may also choose a custom-sized costume for a more personalized fit.
What if I'm not sure which size to choose?
Simply send us your height and body measurements before placing your order, and we'll be happy to recommend the most suitable size.
Why was my payment unsuccessful?
Payment may fail for various reasons, such as your bank declining the transaction, payment verification, or regional payment restrictions.
If the issue continues, please try another payment method or contact your payment provider for assistance.
Why hasn't my tracking information updated?
Tracking information may take several days to appear after shipment. Updates depend on the carrier and customs processing in your country.
If there has been no tracking update for an extended period, please feel free to contact us.
Can I change my shipping address after placing an order?
If your order has not yet entered the shipping process, we'll do our best to update your shipping address.
Please contact us as soon as possible after placing your order.
What should I do if my package arrives damaged?
Please contact us within 7 days of delivery and provide your order number together with clear photos of the package and the damaged item.
We'll review the issue and work with you to find an appropriate solution.
What if I received the wrong item or something is missing?
If your order is incorrect or incomplete, please contact us with your order number and photos of everything you received.
We'll verify the issue and arrange an appropriate solution as quickly as possible.
Can I request modifications to a costume?
For selected products, we may be able to accommodate simple customization requests, such as size adjustments or minor design changes.
Please contact us before placing your order to confirm whether your request can be accommodated.
Can't find the answer you're looking for?
If you still have questions, feel free to contact our customer support team.
📧 Email: sale@animeprpr.com
We'll be happy to assist you.
